ArticlesBlog

Airbnb’s co-founder Joe Gebbia no longer stays at hotels

Airbnb’s co-founder Joe Gebbia no longer stays at hotels


In Silicon Valley there’s this old maximum of you have to solve things through code in a scalable way. It’s a bit of a myth in reality because we tried that and didn’t work. It wasn’t until we got outside of our office, and went out into the world, and met our customers face to face had a conversation with them to truly understand their needs. To truly understand their desires in sharing a home with somebody, that we were able to craft a product that could fit the market. I haven’t seen a hotel in about eight or nine years. I mean using our products is, you know, we call it ‘dogfooding.’ It’s eating dog food, and it’s really understanding what your
product is firsthand. Because you’re literally checking into a home you’re, meeting hosts you’re, booking through our process, and discovering what’s
working what’s not working well, And it gives you great insights on how to
improve. You know I’ve certainly discovered product improvements along the way. How to make search better, or how to make the communication between guest and host a lot more efficient. You know, how to streamline that the check-in process. There’s an experience you want to get very smoothly, and so we’ve always come with a lot of ideas of how to make that better. And I don’t know you know I never tell people who I am, and so I always get a very
authentic experience from the host. And so no one ever goes out of their way to do something for me. but it’s just like really getting to see this is the quality of our product.

Comments (13)

  1. Really?! Who would have thought?

  2. I don't stay at hotels too.

    '

    I stay at home.

  3. What's next Coke CEO doesn't drink Pepsi anymore

  4. Weird flex but ok

  5. This guy just said Big O isn't real…

  6. Douchebag lol nobody wants to share a home this is a necessity for some

  7. Poor guy lol. I would MUCH rather stay at a hotel. You just want to check in, relax, go to a nice hotel which serves you dinner and breakfast the next day…’serves’….not go get your own bloody cereal mate, simple, simple, simple. Someone’s house?? No way. I’m not knocking the idea for a vacation, that sounds fine, but for business. No way. Jesus, imagine how a female employee would feel…alone, in someone’s house?…err. I was shocked when they introduced this for business travellers. It took me like 30 seconds to process it. Shudder.

  8. Well no shit…..why would he?!

  9. I call bullshit on this. He's lying

  10. Yet he fails to realize how much impact his app has had on gentrification and the subsequent rise of rent which has affected so many families who can no longer afford to live in the neighborhoods they grew up in. Sure, you might get a more "human experience" but at what cost? Is it really worth it when you go to an airbnb that is owned by a private company that also owns the whole building? What human experience is that? It's nothing more than a hotel with worse socioeconomic effects.

  11. Ohhhhhhhh
    Myyyyyyyy
    Goooood

  12. Umm, so? Isn't this obvious? And yes, Joe, "eating dogfood" is a good analogy for some Airbnb experiences.

Comment here