In Silicon Valley there’s this old maximum of you have to solve things through code in a scalable way. It’s a bit of a myth in reality because we tried that and didn’t work. It wasn’t until we got outside of our office, and went out into the world, and met our customers face to face had a conversation with them to truly understand their needs. To truly understand their desires in sharing a home with somebody, that we were able to craft a product that could fit the market. I haven’t seen a hotel in about eight or nine years. I mean using our products is, you know, we call it ‘dogfooding.’ It’s eating dog food, and it’s really understanding what your
product is firsthand. Because you’re literally checking into a home you’re, meeting hosts you’re, booking through our process, and discovering what’s
working what’s not working well, And it gives you great insights on how to
improve. You know I’ve certainly discovered product improvements along the way. How to make search better, or how to make the communication between guest and host a lot more efficient. You know, how to streamline that the check-in process. There’s an experience you want to get very smoothly, and so we’ve always come with a lot of ideas of how to make that better. And I don’t know you know I never tell people who I am, and so I always get a very
authentic experience from the host. And so no one ever goes out of their way to do something for me. but it’s just like really getting to see this is the quality of our product.